PRIVACY POLICY
Last updated: December 11, 2025
INNER HEALTH TECNOLOGIA LTDA (CNPJ 51.425.996/0001-18) is committed to your privacy and takes the security and protection of the data of all its users, subscribers, customers, and partners seriously.
This Privacy Policy describes how we collect, use, and protect your personal information. By using our service, you agree to the terms described herein.
Your privacy is our highest priority. We are committed to protecting your personal data and ensuring its security, while also complying with our obligations under applicable data protection and privacy regulations.
Through this Policy, we aim to clarify your rights regarding the personal data processed, as guaranteed by personal data protection laws, such as Law No. 13.709/2018 (Brazilian General Data Protection Law – LGPD).
Questions? Reading the text below will help you understand our policy. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at contato@oibia.com.
Data Collected
We collect information only to provide and improve our services. This includes:
Data provided directly by you, such as name, email address, and phone number.
Data generated during therapy sessions, such as responses and interactions with the AI assistant.
Important: Your conversations with our AI assistant are completely confidential and encrypted end-to-end. No one, other than you and the AI system, has access to the content of these conversations. Not even our support team, administrators, or clients/contractors have direct access to the messages exchanged within the WhatsApp interface.
To provide high-quality service, the AI system processes your messages in order to generate appropriate responses. When you send a message, it is encrypted and transmitted to our servers. The message is then forwarded to our large language model (LLM) provider, which uses advanced natural language processing algorithms to analyze and generate a personalized and contextualized response.
This processing is essential to understand the context of the conversation and to deliver relevant and useful responses to the user. All data is handled securely and confidentially throughout the entire process, ensuring that your privacy is always protected.
Use of Information
We process your personal information for a variety of reasons, depending on how you interact with our services, including:
To facilitate account creation and authentication, or to manage user accounts.
To provide and facilitate the delivery of services to the user.
To request feedback or contact you regarding the use of our services.
To analyze usage trends, perform statistical analysis, and improve our services, products, marketing efforts, and user experience.
Security
We implement strict measures to protect your information against unauthorized access, loss, misuse, or disclosure. These measures include:
Encryption: All conversations are encrypted end-to-end by WhatsApp itself, ensuring that only you and the AI assistant can access them. Encryption is a technique that transforms your data into a format that can only be read by those who possess the appropriate decryption key, ensuring the privacy of your messages.
Secure Storage: Your data is stored on secure servers that comply with strict security standards. We use servers protected by advanced firewalls and other physical and digital security measures, ensuring that your information is always protected against unauthorized access.
Controlled Access: Only authorized personnel have access to the systems where your data is stored, and such access is continuously monitored.
Continuous Monitoring: We implement continuous monitoring systems to detect and respond to any suspicious activity or attempted security breaches.
Regular Updates: We keep our systems and software up to date with the latest security patches. Regular updates ensure that our defenses remain strong against new vulnerabilities and threats.
These measures are designed to protect your personal information against any form of unauthorized access, ensuring that your data is always secure with us.
Data Storage
Your personal data is stored on secure servers that comply with strict security standards. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. You may request the deletion of your data at any time, except where there is a legal obligation to retain it.
Information Sharing
We do not sell, trade, or share your personal information with third parties under any circumstances. Your conversations are 100% confidential. We guarantee that your data will not be used for commercial or marketing purposes by third parties.
Confidentiality
Your confidentiality is ensured through our robust security practices and encrypted communications. No personal information is accessible to any party other than you and our AI system.
User Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us through the available support channels.
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by publishing the new Privacy Policy on this page. We recommend reviewing this policy regularly to stay informed of any updates.
Consent
By using our service, you consent to the collection and use of your information as described in this Privacy Policy.
Conclusion
We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect. If you have any questions or concerns, please do not hesitate to contact us at contato@oibia.com.