TERMS OF USE

Last updated: December 11, 2025

These Terms of Use inform the conditions for the use and enjoyment of the services provided by Inner Health.

Please carefully read the terms and conditions contained in this document, as well as our Privacy Policy, before using our services, since the use of our Websites and Applications implies full and unconditional acceptance of all provisions of these Terms.

INNER HEALTH TECNOLOGIA LTDA (“Inner” or “Inner Health”), a private legal entity registered under CNPJ No. 51.425.996/0001-18, presents these Terms of Use (“Terms”), which set forth the general conditions of use applicable to users of our websites and applications, as well as our programs, platforms, and other official services of the brand, including services and applications directed to and consumed through the Hotmart platform.

1. Acceptance of the Terms

By using the Bia application (“Service”), you agree to these Terms of Use (“Terms”). If you do not agree with any of these Terms, please do not use the Service.

2. Description of the Service

Bia is an emotional and mental support service provided via WhatsApp, using artificial intelligence. This service is complementary and does not replace traditional therapy conducted by licensed professionals.

3. Eligibility

The Service is intended for individuals over 18 years of age. Adolescents aged 13 to 17 may use the Service with:

• Participation in programs from schools, companies, or organizations.

• Explicit authorization from parents or legal guardians.

4. Responsibilities

4.1 User Account

• Provide accurate and complete information.

• Maintain the confidentiality of login credentials.

• Not allow third parties to use the account.

4.2 Proper Use

• Use the Service for lawful purposes.

• Not damage or overload the Service.

• Not attempt to access other users’ information without authorization.

4.3 Responsibility for Content

By using the Service, you exempt Inner from any liability for your own conclusions and interpretations regarding the content, services, products, and information provided. Inner does not guarantee the accuracy, completeness, or timeliness of any information made available through the Service. Inner disclaims any warranties of fitness for a specific purpose related to the treatment of psychiatric or psychological disorders, as this is an artificial intelligence–based therapy application.

4.4 Medical and Psychological Disclaimer

Bia – Virtual Therapy provides emotional support but does not replace therapy with licensed professionals. Use of the Service does not create a clinical relationship. Consult a physician or psychologist for questions regarding mental health.

4.5 Indemnification

You agree to indemnify Inner for any losses or damages resulting from violations of these Terms or misuse of the Service.

4.6 Maintenance and Operational Errors

Inner will make reasonable efforts to keep the Service available for as long as possible. However, operational errors may occur, especially during the implementation of new features or improvements. Any operational errors will be corrected as quickly as possible. Inner shall not be liable for damages resulting from Service unavailability or operational errors.

4.7 Equipment and Auxiliary Services

You are responsible for obtaining and maintaining the equipment and auxiliary services necessary to connect to, access, or use the Service or its content, services, products, and information, including, without limitation, modems, hardware, software, internet access services, and telephone services. You must ensure that such equipment or services are compatible with the Service and keep your systems properly updated to prevent unauthorized access.

5. Prices and Offers

• Prices and offers may change without prior notice.

• New offers do not guarantee refunds or adjustments for previous purchases.

6. Privacy

Use of the Service is governed by our Privacy Policy, available at: https://oibia.com/privacy.

7. Data Ownership

Inner may use data generated through use of the Service to improve and develop new products, as described in the Privacy Policy.

8. Intellectual Property

All content of the Service, including but not limited to texts, graphics, logos, icons, and images, is the exclusive property of Inner or its licensors and is protected by copyright laws, trademark laws, and other intellectual property regulations.

9. Transfer of Ownership

Accounts and subscriptions are personal and non-transferable. After purchase, use is restricted to the account holder.

10. Complaints and Suggestions

Contact us by email at: contato@oibia.com or by phone as provided on our website.

11. Changes to the Terms

We may modify these Terms at any time. We will notify users of significant changes through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. General Provisions

These Terms are governed by Brazilian law. Any disputes shall be resolved in the jurisdiction of Florianópolis, State of Santa Catarina. If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.

If you suspect a violation of the rules above, or any general non-compliance with these Terms of Use or other Site/Application documents, please report it to contato@oibia.com.